Pre-Sales & After-Sales-Xiamen LeSiliang Technology Co., LTD.

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Pre & After-Sales

Pre-Sales & After-Sales

Overseas After-Sales Service

As a professional manufacturer of commercial water boilers and drinking water dispensers, we deliver dedicated, cross-border after-sales solutions for global distributors, engineering purchasers and bulk wholesalers. We resolve overseas after-sales pain points effectively and help our partners minimize operational and maintenance costs.

Free Lifelong Technical Support

Pre-sales Solution:

We recommend the most suitable water boiler models and supporting solutions based on local voltage standards, plug types, water quality conditions and actual application scenarios, including schools, hotels, office buildings and public facilities.

Remote Installation Support:

Complete English user manuals and official operation guides are provided for all models. Our team offers one-on-one remote assistance via WhatsApp, Email and video calls for installation, disassembly and equipment debugging.

Online Troubleshooting:

Our professional technical team provides real-time online support to diagnose common failures such as water leakage, heating failure, error codes and abnormal water output, delivering targeted and executable repair solutions.

Official Warranty Policy

1-Year Full Unit Warranty:

All water boiler units are covered under a 1-year international warranty against manufacturing defects.

Spare Parts Localization Plan:

We assist overseas distributors in sorting out recommended spare parts lists and building localized after-sales warehouses to greatly shorten response time for terminal maintenance.

Warranty Coverage:

Brand-new replacement parts are provided free of charge for all functional failures caused by non-human damage; independent supporting supply solutions are available for easily worn consumables.

Customized International Trade Service

Multilingual Supporting Documents:

To accommodate global sales, we freely provide manuals, nameplates, warning labels and promotional materials in multiple languages, including English, Spanish and Arabic.

Professional Shipment & Delivery Guarantee

Full-order Tracking:

Our specialized foreign trade team tracks every order in real time, updating detailed progress from production, packaging and loading to ocean shipping and final logistics.

Sport-grade Reinforced Packaging:

All exported products adopt dual protection structure with thickened cartons and customized shockproof foam, drastically reducing the damage rate during long-distance ocean transportation.

~~Xiamen LeSiliang Technology Co., LTD.~~

No. 5-4, Ma'an Road, Tong'an District, Xiamen City, Fujian Province, China

+86 18030135609

0592-7031877

379516919@qq.com

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